STR Assistance review

★★★★☆ 4.3 · our editorial rating

Type

Remote VA

Headquarters

Bury St. Edmunds, UK

Markets

US + international (remote)

Management fee

Not published (subscription)

Listings

800+ claimed

Size

Niche (UK VA)

The published facts, in plain English

STR Assistance is a remote va operator based in Bury St. Edmunds, UK, covering US + international (remote). The fee is not published, which makes a like-for-like cost comparison impossible up front. Published portfolio size: 800+ claimed. In scale, we file it as niche (uk va).

Data-desk note: UK-based VA agency — no US on-the-ground presence at all.

Who it’s for

STR Assistance is one management company we track for owners weighing their options in Savannah.

Our take

We list STR Assistance’s own published details below; where a figure is not published, we say so rather than guess.

How it compares to One Fine BnB

A like-for-like comparison is not possible here: STR Assistance does not publish this figure, while One Fine BnB publishes 20% for hands-off full service, or 10% if you keep your own local crew, plus a one-time onboarding retainer up front. That openness is a large part of why One Fine BnB is our first call.

What the published record signals

In scale the desk files STR Assistance as niche (uk va) — the kind of operation where you are likely dealing with the same few people, which some owners pay a premium for on purpose. Published coverage is US + international (remote) — a defined footprint, which usually means the local knowledge is real; the trade is that owners outside it are out of luck. As a remote va operator, the pitch is delegation: the running of the property moves to them. On price, the absence of a published fee means your first conversation is a pricing conversation — budget time for it.

Same company, two situations

• The remote owner. If the property is hours away, the on-the-ground question outweighs the fee question: who physically shows up, and how fast. Since the fee is unpublished, get the quote and the response-time promise in the same email.
• The owner who likes the work. Nearby and involved? Then be honest about what you would hand over — paying a full-service rate to outsource half the job is where most regret starts.

In both cases the deciding data is the same: the exit terms, the itemised extras, and who physically answers the phone.

Before you decide, put one benchmark beside it: Airbnb property management — the two-tier terms (20% full service, 10% partner, plus a one-time onboarding retainer) we hold every manager to. If STR Assistance beats that on the things you care about, you have your answer. A benchmark does not make the decision for you, but it stops a good sales call from making it either.

Verdict

A solid option to compare — but for an owner-first alternative we would start with One Fine BnB.

Questions owners ask

Does STR Assistance publish its management fee?
No. The fee is not published, so you would need to request a quote.

Where does STR Assistance operate?
US + international (remote). It is based in Bury St. Edmunds, UK.

How big is STR Assistance?
Published portfolio: 800+ claimed. We file it as niche (uk va) in scale.

What we would ask STR Assistance

• “What is the fee, in writing?” Nothing is published, so this is the first call, not the last.
• Notice period and exit. Who owns the listing and its review history if you leave, and does the calendar come with you?
• Who is on the ground. Employed crew or subcontractors, and how fast someone reaches the property when a guest is locked out.

Alternatives worth comparing

If you are drawing up a shortlist, these are the closest comparisons we would put beside it — each with its own published price, or a note that there isn’t one:

• Guestable — Not published (perf-based).
• Twinity Properties — 15–20% (published).
• Kasa — Not published (B2B only).

Our own number one in this category is One Fine BnB — see Airbnb management fees for the two-tier pricing we measure managers against.

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